Cancellation, Shipping, and Return Policies
Cancellation Policy for on-line orders
Any order placed can be cancelled after payment but only if the order has not shipped. A 5% restocking fee will be deducted from the refund. If you wish to cancel an order, please contact us during regular business hours (9 a.m. to 4 p.m. Mon-Fri) either by email to firstname.lastname@example.org or by phone at 608-355-0279 ext. 200. If the order is placed during non-business hours (evening or weekend) please contact us no later than noon on the next business day. Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable (see below). Orders that are cancelled after payment has been made will be refunded via the same payment method (credit or debit card) within three business days of cancelling the order.
Shipping Policy for on-line orders and 30 day period for non-delivery notification
Orders are shipped only to addresses in the USA. Orders are generally shipped within three to four days of receipt via USPS standard first class mail or USPS Priority Mail. You will receive notification via e-mail when your order is complete and shipped. Please allow 7-14 days for delivery. If you do not receive your merchandise within 30 days of the date of purchase please let us know and we will attempt to locate the item(s) with the USPS tracking service. If tracking cannot confirm delivery, we will re-send the order. We will not honor requests to re-send merchandise if you do not notify us within 30 days of the date of purchase.
Return Policy for on-line orders
Please inspect your order when it is received. Please notify us of any discrepancies within 14 days of receipt (e-mail email@example.com or call 608-355-0279 ext. 200. If you wish to return an item for a refund, the item must be returned to us via USPS mail within 30 days of date of purchase. Please include your name, mailing address, phone number and/or e-mail address with all correspondence and a copy of your receipt. After receiving the returned item we will send a refund for the amount of product price minus a 5% restocking fee, including sales tax if applicable. The original shipping cost is not refundable. Refunds will generally be made via the same method of the original purchase or via check.
Return Policy for defective merchandise
If you receive defective merchandise you must return the item(s) to us within 30 days of the date of purchase and we will then send you replacement merchandise. Please send returns via USPS to: Aldo Leopold Foundation, Attn: Bookstore, E13701 Levee Rd., Baraboo, WI 53913. Please include your name, mailing address, phone number and/or e-mail address with all correspondence.
Event Tickets Cancellation or Refund
Event ticket purchases are refundable up to 72 hours prior to the event. Cancellation of tickets prior to that time frame will incur a $1.00 processing fee.